Frequently Asked Questions
Everything you need to know about shopping with Big Frog Supply.
How long will it take for my order to arrive?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 3-7 business days to arrive.
What is your return policy for home supplies?
We offer a 30-day return policy on most unused and unopened items in their original packaging. Please contact our support team to initiate a return authorization.
Do you offer bulk discounts for large home projects?
Yes, Big Frog Supply provides tiered pricing for contractors and customers tackling large-scale renovations. Please reach out via our contact page for a custom quote.
Can I track my shipment in real-time?
Once your order ships, you will receive an automated email containing a tracking number and a link to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Are your products covered by a warranty?
Many of our home and hardware products come with a manufacturer's warranty. Specific warranty details can be found on the individual product pages.