Returns & Exchanges
At Big Frog Supply, we want to ensure your home improvement projects are a success. If you are not completely satisfied with your purchase, you can return most new, unopened items within 30 days of delivery for a full refund.
Initiate Your Return
Log into your account and select the order containing the items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original manufacturer packaging, ensuring all manuals, hardware, and accessories are included to qualify for a full refund.
Ship the Item
Affix the provided shipping label to the outside of the box and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing